Refund Policy — All Sales Final

1. All sales are final

Every purchase is a one-time sale of downloadable digital content that is made available to you the moment your payment is verified. Because the content cannot be returned or un-delivered, we do not offer refunds or exchanges for change of mind, for buying the wrong tier, for buying a product you already owned, or because a product did not produce the results you hoped for.

We do not operate a voluntary money-back guarantee. What we do instead is publish exactly what each product contains — title, page count and contents — on the product page before you pay, so you can make an informed decision first.

2. What you confirm at checkout

Before payment you must tick two boxes. First, that you request immediate delivery of the digital content and acknowledge that, where a statutory 14-day withdrawal right applies, it ends once delivery begins. Second, that you have read and accept our Terms of Service and this Refund Policy, including that all sales are final.

Both confirmations, and the time they were given, are recorded with your transaction. If you are not willing to give them, do not complete the purchase.

• Read the product description and page counts on the sales page.
• Check which guides your chosen tier includes.
• Only tick the boxes and pay if you accept that the sale is final.

3. Technical problems and non-delivery

This is the one situation where we will always act. If your payment succeeded but no download was released, if a download link fails, or if a file is corrupted, incomplete or will not open, contact us and we will restore your access or supply a working file at no cost.

If we are unable to deliver a working file within a reasonable time, we will refund that purchase. This is your protection against a defective product, and nothing in this policy removes it.

4. How to contact us first

You can reach customer support at [email protected]. Write from the email address you used at checkout and include the product name, the purchase date and a short description of the problem. You can also reply directly to your Stripe receipt. Never send card details by email.

Please contact us before opening a payment dispute or chargeback with your bank or card issuer. A dispute takes weeks and gives us no chance to simply fix the file for you. We answer support email within two business days, normally sooner.

5. Abuse and licence termination

Where permitted by law we may decline requests and suspend access in cases of fraud, repeated purchase-and-refund behaviour, chargeback abuse, unauthorised sharing or resale of the files, or material breach of the single-user licence.

If a refund or chargeback is processed for any reason, your licence ends and your download access is withdrawn. You agree to delete any copies you retain.

6. Your statutory consumer rights

This policy does not, and cannot, remove rights that consumer law gives you and that cannot be waived by agreement. If you are a consumer in the EU, EEA or UK, that includes your rights where digital content is faulty or does not match its description — for example the right to have it corrected or, if that is not possible, to receive a price reduction or refund.

The 14-day withdrawal right for distance purchases is different. For digital content supplied immediately it ends once delivery has begun, provided you gave prior express consent and acknowledged losing the right. That is precisely what the first checkout box records.

Where any part of this policy conflicts with a mandatory consumer protection in your country of residence, that protection applies and the rest of this policy stays in force.