Contact & Seller Information

Who you are buying from

Money AI Guide is an independent digital publisher. Full seller identification details, including legal entity name, registration number and registered address, are published on this page and kept up to date.

Money AI Guide publishes downloadable educational PDF guides about using AI tools in a business context. We are a digital publisher; we do not provide financial, legal, tax, or investment advice and we do not manage money on behalf of customers.

Customer support

You can reach customer support at [email protected]. Email is our primary and fastest support channel. We aim to reply within two business days and, in practice, usually sooner.

• Lost or expired download link — write from the email address you used at checkout and we will restore access.
• Problem with a file or a download — tell us what went wrong and we will fix it. All sales are final; see the Refund Policy.
• Billing or receipt question — include the last four digits of the card or the Stripe receipt number.
• Licensing or reuse question — describe the intended use and we will confirm in writing what is permitted.

Complaints

If something has gone wrong, tell us first and give us a fair chance to fix it. Send a short description of the problem, your order email, and what outcome you are looking for. We log every complaint and respond in writing.

If you are not satisfied with our response, consumers in the EU may refer the matter to the European Commission’s Online Dispute Resolution platform or to the consumer authority in their country of residence. Consumers in the UK may contact their local Trading Standards service. Using these routes does not affect your statutory rights.

Legal and privacy requests

Data protection requests, right-of-access requests, deletion requests, and legal notices can be sent to the same support address. Mark the subject line clearly and identify the email address used at checkout so we can locate your records. Requests are handled within the timeframe required by applicable law, normally within 30 days.

What we do not do

We do not run a telephone support line, we do not send unsolicited marketing to purchasers, and we never contact customers asking for card details, passwords, or payment outside Stripe. If you receive a message like that claiming to be from Money AI Guide, it is not from us — please report it to us.